Warranty information

Our products are covered by a warranty of three months on fabrication issues. We do not provide warranty on abrasion or damage because of intense daily use. If your product shows signs of improper fabrication, please contact us within three months after your purchase. You can claim your warranty through the form below.

Returning the product

Because every product we ship out is personalized, we do not accept returns and we are not able to process refunds. When a product is printed, it is impossible for us to take it back and sell it to a different customer, therefore we don’t do refunds and we can not take the order back when it is completed.

Claiming your warranty

We understand that there might be situations where you are not happy with the product. We at EGOsketch are human and humans make mistakes. If you think we made a mistake and you wish to claim your warranty, please enter the form below.

Your Name (required)

Your Email (required)

Your order number
not required, but will help us process your request faster.

What is wrong with your product? (required)

Please explain a bit more about your issue:

Please upload a picture of the problem (required)

Please allow us some time to review the issue and come up with a solution. You will receive an answer on work days within 24 hours.